eSIMwallet
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Were here to help and answer any questions you may have.
Frequently Asked Questions
Find answers to common questions.
Introduction
What is eSIMwallet?
What is eSim?
What is an eSIM QR Code?
Is my phone eSIM capable?
I already have an eSIM in my phone, can I add another one?
Shall I buy before or after I reach my destination?
Can I use the same eSIM package in multiple countries or destinations?
When does the package validity start?
Do I get a phone number with calls and SMS?
Can I use hotspot with my eSIM?
Can I buy the eSIM for somebody else?
Referral program and reward balance
Can I use the eSIM on my smartwatch?
eSIM Activation and Setup
How to label the eSIM?
Registration in Hong Kong
How to set up my eSIM?
How do I track my usage of the data allowance?
eSIM Management
Can I add more data to my eSIM?
Can I transfer the eSIM to another device?
Troubleshooting
Can I delete an rescan the eSIM QR again?
Can I get a refund?
Payment and invoice
I’m unable to pay for my purchase-payment failure
How do I get an invoice for my purchase?